Account and login
Help with signing in, profile settings, and account access.
Can't log in · Forgot my password · Profile settings · How to use the app
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NEED HELP?
Find the fastest path to an answer, a fix, or a support message without digging through the whole app.
Help paths, quick fixes, and direct support options.
Get help with BikeHero
Find support for accounts, family setup, e-bike safety training, payments, privacy, and feedback. BikeHero support is built around clear next steps, not generic ticket loops.
Support covers
- 01Account and login support
- 02Family and rider setup guidance
- 03Safety content questions
- 04Privacy and feedback pathways
Choose a support path
Pick the closest topic. BikeHero will add a useful request template, then take you straight to the form.
Technical problems
Help with loading, crashes, progress, and browser issues.
App won't load · Progress disappeared · Random crashes · Browser issues
Safety Help
Guidance to help you prepare, practise, and check local rules before you ride.
Battery safety tips · What gear do I need? · Traffic rules made easy · Emergency help
Progress and badges
Review progress, badges, quiz results, and achievements.
Check my progress · Missing badges · Retake quizzes · See achievements
Family Support
Help with the parent dashboard, linked accounts, and family safety.
Parent dashboard · Link accounts · What can my parents see? · Privacy settings
Course and modules
Help with course content, module access, videos, and quizzes.
Can't access modules · Videos not working · Quiz problems · Your first safety challenge
Contact support
Choose a topic, add the details, and send it through.
Send this with your message
- Copy the exact error message.
- Say what you were trying to do.
- Tell us your device and browser.
- If a screenshot would help, say what it shows.
Before you send
Use the closest pathway so the right context travels with your request.
Start with the right support path
BikeHero support covers product access, learning content, family account questions, and privacy requests. The fastest path is to choose the closest issue type and include the email address tied to the account.
For safety content questions, describe the module, page, or activity you were using. For account questions, include whether the account is a parent, rider, or standalone rider profile.
When to use feedback instead
Use feedback when you want to report unclear copy, request a feature, flag a confusing interaction, or tell the team what would make BikeHero better. Feedback does not need to be polished; short notes are useful when they describe what happened and what you expected.
Privacy and legal requests
Privacy questions, data access requests, and child privacy requests should go through the privacy page so they can be tracked and handled with the right review process.
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CAN'T FIND IT?
Search our help articles or contact our support team. We're here to help.